FAQ for the World Youth and Students Festival

  • What is the Personal Web Office and how do I access it?

    The Personal Web Office is a participant’s personal section on the Festival’s official website where you can confirm and edit your personal data and upload a picture for your badge.

    In order to access the Personal Web Office log on to the www.russia2017.com website and in the upper right-hand corner click on the sign, enter your email address as your login and the password you were given when registering on the website.

  • When I registered, I gave the incorrect email address. Do I need to re-register?

    No, you don’t have to re-register. Send a request to: support@russia2017.com with ‘Incorrect email’ in the subject header. The request should include your full name, date of birth, the name of your organization/educational institution and the correct address.

  • I have completed a registration form on the www.russia2017.com website. What do I need to do next?

    After completing the registration form, you need to log on to your Personal Web Office, verify that the information you entered is correct and up-to-date and then press the ‘Confirm data’ button.

    Please note that the ‘Personal data’ category fields cannot be edited after you confirm the data.

  • When completing the form, I listed incorrect passport information and pressed the ‘Confirm data’ button. How do I enter the correct information?

    You need to send a request to: ac@russia2017.com with the subject headed ‘Request to change personal data’.

    The request should include your full name, date of birth, the name of your organization/educational institution and the correct personal data that needs to be entered in the registration form.

    You cannot change personal data on your own.

  • I will have a new passport by the time of the Festival. What should I do?

    The registration form should list the correct passport data, so immediately upon receiving your new passport you need to make changes to the registration form.

    Personal data can only be changed via a personal manager.

    You need to send a request to: ac@russia2017.com with the subject headed ‘Request to change personal data’.

    The request should include your full name, date of birth, the name of your organization/educational institution and the correct personal data that needs to be entered in the registration form.

  • How do I upload/change a photo?

    You can upload a photo for your badge in the Personal Web Office.

    Photo requirements:

    • photo size of 480x640 pixels;
    • the photo must be colour against a white background of the ‘document’ type;
    • 300 dpi resolution (photo quality);
    • the image must be full-face without any headgear;
    • the face image must take up at least 70% of the photo.